Effective July 8, 2026

This Privacy Policy explains how Surplus Funds Discovery, a brand operated by Louen Labs LLC ("we," "us," or "our"), collects, uses, and protects information when you visit surplusfundsdiscovery.com (the "Site"), contact us, or use our services. We take your privacy seriously and only collect what we need to help you.

1. Information we collect

Depending on how you interact with us, we may collect:

• Contact information you provide, such as your name, mailing address, email address, and phone number.
• Property and claim information needed to evaluate and pursue a surplus-funds matter, some of which comes from public county, court, and state records.
• Verification and financial information that may be required to confirm your identity and file a claim, such as proof of identity or details needed to release recovered funds to you.
• Mobile number and SMS preferences if you opt in to receive text messages from us.
• Site usage information, such as your IP address, browser type, and pages viewed, collected through cookies and standard analytics.

Some of this information you give us directly. Some of it comes from public county, court, and state records and from licensed service providers we use to identify and verify a possible surplus-funds matter connected to you.

2. How we use your information

• To determine whether surplus funds may be owed to you and whether we can help.
• To prepare, file, and pursue your claim, including coordinating with the licensed attorney partner handling your matter.
• To communicate with you about your matter and respond to your questions.
• To meet legal, tax, and regulatory obligations.
• To operate, secure, and improve the Site.

3. Text messaging (SMS) privacy

If you opt in to our SMS program, we collect your mobile number and your consent record, and we use them to send you the account, customer-care, and service messages described in our Terms of Service. You can opt out at any time by replying STOP, or reply HELP for assistance.

• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• In plain terms: your mobile number and SMS consent are used only to send you the messages you asked for, and are never shared or sold for anyone else's marketing.

4. How we share information

We do not sell your personal information, and we do not share it with third parties or affiliates for their own marketing or promotional purposes. We share your information only in these limited situations:

• At your direction, to pursue your claim. With your written authorization, we provide the information needed to an independent licensed attorney within your state, the county, court, or state office handling your matter, so your claim can be filed and paid.
• With service providers. We use trusted vendors (for example, our website host, SMS platform, and secure document tools) that process information on our behalf under confidentiality obligations, only to provide services to us.
• When required by law. We may disclose information to comply with a law, regulation, subpoena, or valid legal request, or to protect our rights and the safety of others.

5. How we protect your information

We use reasonable administrative, technical, and physical safeguards — including access controls and encryption in transit — to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to keep your information safe.

6. How long we keep it

We keep your information only as long as needed to provide our services, resolve your matter, and meet our legal and tax obligations, after which we securely delete or de-identify it.

7. Your privacy choices and California rights

You may ask us to access, correct, or delete the personal information we hold about you, and you may withdraw consent to text messages at any time by replying STOP.

If you are a California resident, the California Consumer Privacy Act gives you the right to know what personal information we collect and how we use it, to request access to or deletion of that information, to opt out of any "sale" of personal information (we do not sell your personal information), and to not be discriminated against for exercising these rights. To make a request, contact us using the details below. We will verify your request before acting on it.

8. Children's privacy

The Site and our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, please contact us and we will delete it.

9. Other websites

The Site may link to websites we do not operate. We are not responsible for their privacy practices, and we encourage you to review their policies.

10. Cookies and analytics

We use cookies and analytics tools to understand how the Site is used and to improve it. You can control cookies through your browser settings; disabling them may affect how parts of the Site work.

11. Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted, and the "Effective" date above will be updated. Please review this page periodically.

12. Contact us

Surplus Funds Discovery — Owned and operated by Louen Labs LLC

Email: info@surplusfundsdiscovery.com
Phone: +1 888-988-1186
Mailing address: 1788 E Niles Ave Fresno CA 93720

You can also visit our contact page.

This page is for informational purposes and is not legal advice. Please have counsel review before publishing.